POLICY

Please limit additional guess who will not be receiving services

Valued Customer,

We understand your concerns, so we have outdone ourselves in preparing our business for you! The safety of our staff and our customers is essential to us, so we have implemented the following safety procedures and policies.

Our staff have/will:

• Cleaned and/or disinfected all surfaces and implements
• Laundered and/or disinfected all capes, towels and linens
• Removed any non-essential items throughout our business
• Initiated contactless methods of scheduling and payment
• Acquired appropriate personal protective equipment to be used when necessary or requested
• Discontinued the practice of hand shaking and other non-essential contact
• Re-trained our staff on essential infection control and hand hygiene practices
• Checking clients temperature before service
• Washing hands between clients
• Wearing gloves, face mask &/or shield during service
• Using sanitized as well as onetime-used tools on each client
• Allowing more time in between clients to clean & disinfect
• Having common areas sanitized every hour

We request that you:

1. Cancel your appt if you develop allergy/flu-like symptoms
2. You sanitize your hands before seating.
3. You MUST bring & wear a mask during service. A cancellation will result if these precautions are unmet.

*CANCELLATION POLICY: In all due respect to our employees and business in the event of a cancellation please give us at least 24 hours advance notice.

 Our Commitment

We value your patronage and will do our best to ensure satisfaction. If you have any issues/concerns during your visit, please notify our frontdesk/reception right away or during check out so that we may address your concerns right away. Additionally, you are also encouraged and welcome to contact management directly for immediate resolution by texting 868.725.3030 or email totallypolishedtt@gmail.com.

Our Policy

• We offer a 10-minute grace period for your appointment. If you will be late, please notify us one hour prior to your appointment, otherwise your scheduled technician may not be available.
• During your service, please notify the front-desk if you are experiencing any issues or unsatisfied with the performance of your technician for immediate remedy. You are also welcome to contact management at totallypolishedtt@gmail.com
• Chipped gel polish/dip powder will be fixed free of charge within 3 days of service. Clients must come back to the salon within the (3) three days grace period, no exceptions. No refund.
• Gratuities are in cash
• Preferred Payment card transactions